Free Shipping on Orders of EGP2000 or above.

Shipping

Fast, reliable delivery across all Egyptian governorates

📦 Delivery Areas & Rates

We partner with trusted logistics companies to ensure your ceramic supplies, clays, glazes, and equipment reach you in perfect condition. Our shipping fees are calculated based on your delivery location as follows:

Cairo & Giza 115 EGP
Alexandria 120 EGP
Delta & Canal Cities
(Tanta, Mansoura, Zagazig, Ismailia, Port Said, Suez) 		155 EGP
Upper Egypt & Red Sea
(Luxor, Aswan, Minya, Assiut, Sohag, Qena, Hurghada) 		160 EGP

⚠️ For oversized items (kilns, large wheels, heavy clay boxes over 25kg), or products requiring special handling, additional fees may apply. Our team will notify you before confirming any extra charges.

⏱️ Order Processing & Transit Times

We know you're excited to start creating. Here's our typical timeline:

  • Order confirmation – You'll receive an email within 1 hour of placing your order.
  • Preparation & packing – 1 to 2 business days. Each item is carefully wrapped and secured.
  • Shipping time – 2 to 5 business days depending on your location.
  • Same-day dispatch – Available for orders placed before 12 PM (Cairo time) on weekdays.

During peak seasons (September–November and March–May), please allow an extra 1–2 days for processing.

📋 How We Prepare Your Order

Your ceramic materials are precious, and we treat them that way. Every shipment undergoes a triple-check process:

  1. Quality verification – We inspect each item for defects before packing.
  2. Secure packaging – Liquids (glazes, underglazes) are sealed in leak-proof bags. Powders are double-bagged. Fragile items are bubble-wrapped.
  3. Weight & dimension check – To ensure accurate shipping costs.

📸 We photograph high-value orders before sealing as proof of condition – available upon request.

📞 Real-Time Delivery Coordination

Once your package is out for delivery, our logistics partner will contact you via phone or SMS to arrange a convenient time slot. For workshops or studio deliveries, you can provide special instructions (e.g., "deliver to loading dock" or "call before arriving") in the order notes.

If you're unavailable at the first attempt, a second delivery attempt will be made the next business day. After two failed attempts, the package will be held at the nearest branch for pickup.

📧 Need a custom shipping quote? Reach out via our contact page or WhatsApp: +20 10 26311113