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What are your shipping rates within Egypt?
Our shipping rates are as follows:
- Cairo & Giza: 115 EGP
- Alexandria: 120 EGP
- Delta & Canal (Ismailia, Port Said, Suez, Damietta, Mansoura, Tanta, Zagazig, etc.): 155 EGP
- Upper Egypt & Red Sea (Luxor, Aswan, Minya, Assiut, Sohag, Qena, Hurghada, etc.): 160 EGP
- Cairo & Giza: 115 EGP
- Alexandria: 120 EGP
- Delta & Canal (Ismailia, Port Said, Suez, Damietta, Mansoura, Tanta, Zagazig, etc.): 155 EGP
- Upper Egypt & Red Sea (Luxor, Aswan, Minya, Assiut, Sohag, Qena, Hurghada, etc.): 160 EGP
How long does delivery take?
Delivery within Cairo and Alexandria typically takes 2-3 business days. For other governorates, please allow 3-5 business days. You will receive a tracking number once your order has been shipped.
Do you ship outside of Egypt?
Yes, we do ship outside Egypt. We deliver across the Middle East and Africa, ensuring reliable and secure shipping for our international customers.
What is your return policy?
We accept returns within 14 days of delivery for unused products in their original packaging. Please contact our customer service to initiate a return. Custom or special order items are not eligible for return.
What payment methods do you accept?
We accept payments via credit cards (Visa & Mastercard), Instapay, and digital wallets (e-wallets).
How can I track my order?
Once your order is shipped, we will send you an email with a tracking number and a link to our shipping partner's tracking page. You can also log into your account on our website to view your order status.
Can I visit your physical store or showroom?
Yes, you can visit our showroom. It is located at the same address listed on our website. You are welcome to visit us during our working hours.
Do you offer wholesale pricing for studios or schools?
Yes, we offer special pricing for bulk orders and educational institutions. Please contact our sales team with your requirements and we will provide you with a quote.
Are your clays and glazes food-safe?
Most of our products are food-safe when fired according to the manufacturer's instructions. Please check the individual product specifications. Glazes specifically labeled as "food-safe" have been tested and certified.
What is your refund policy?
Once we receive and inspect your returned item, we will notify you. If approved, your refund will be processed to your original payment method within 10 business days.
Who should I contact for technical support with my kiln?
For technical support regarding kilns, wheels, or other equipment, please send an email to our technical support team at support@clay-supply.com with photos or videos describing the issue.
You can also contact us via WhatsApp for quicker assistance at +20 10 26311113.
You can also contact us via WhatsApp for quicker assistance at +20 10 26311113.
Are the products on your website original?
Yes, 100% original. All our products are sourced directly from trusted manufacturers and official distributors. We guarantee the authenticity of every item sold on clay-supply.com.