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Privacy Policy

How we handle, protect, and respect your data

🔐 Our Commitment to Your Privacy

When you trust us with your personal information — whether you're a hobbyist potter, a studio owner, or a school purchasing in bulk — we take that responsibility seriously. This policy explains what data we collect, why we collect it, and how we keep it safe.

Last updated: June 2026

📋 What Information Do We Collect?

We collect only what's necessary to serve you better:

  • Identity & contact data – Full name, email address, phone number, shipping/billing addresses.
  • Order history – Products you've purchased, quantities, prices, and delivery status.
  • Communication records – Emails, WhatsApp conversations, contact form submissions.
  • Technical data – IP address, browser type, device information (anonymized when possible).
  • Cookies – Small text files that remember your preferences and shopping cart.

We never ask for sensitive data like national ID numbers, bank passwords, or health information.

🎯 How We Use Your Information

Every piece of information serves a specific purpose:

  1. Order fulfillment – Processing payments, packing your items, arranging delivery, sending tracking updates.
  2. Customer support – Answering your questions about clay bodies, glaze compatibility, kiln troubleshooting, or workshop schedules.
  3. Improvement – Analyzing which products are most popular, which pages need better explanations, and how to reduce shipping times.
  4. Legal obligations – Maintaining records for tax and accounting purposes.
  5. Marketing (only if you opt-in) – Sending occasional newsletters about new arrivals, glaze recipes, or studio tips. You can unsubscribe anytime.

🤝 Do We Share Your Data?

No – we never sell, rent, or trade your personal information to third parties.

However, to run our business, we work with trusted partners who process data on our behalf:

  • Shipping companies (e.g., Aramex, Morshed) – they receive only your name, phone number, and delivery address.
  • Payment gateways – your payment details go directly to the processor (we never see your full card number).
  • Email service provider – to send order confirmations and (optional) newsletters.

All partners sign data protection agreements and cannot use your information for their own purposes.

🛡️ How We Protect Your Data

We implement multiple layers of security:

  • SSL encryption – All data transferred between your browser and our website is encrypted.
  • Access controls – Only authorized employees (customer service, order processing) can access your information, and only when needed.
  • Regular audits – We review our systems every quarter for vulnerabilities.
  • Secure hosting – Our database is on a dedicated server with firewall and intrusion detection.

In the unlikely event of a data breach, we will notify affected customers within 72 hours as required by law.

🍪 Cookies & Tracking

We use cookies to:

  • Keep you logged in (if you create an account).
  • Remember items in your shopping cart between visits.
  • Understand how visitors use our site (via Google Analytics anonymized data).

You can disable cookies in your browser settings, but some features (like cart persistence) may not work properly.

We do not use tracking pixels, fingerprinting, or cross-site tracking for advertising.

✍️ Your Rights

Under Egyptian and international privacy laws, you have the right to:

  • Access – Request a copy of all data we hold about you.
  • Correct – Fix inaccurate or incomplete information.
  • Delete – Ask us to erase your data (subject to legal retention requirements – we must keep order records for 7 years for tax purposes).
  • Withdraw consent – If you subscribed to marketing, you can unsubscribe at any time.

To exercise any of these rights, contact us via the Contact page with subject "Privacy Request". We will respond within 14 days.

👶 Children's Privacy

Our products and services are intended for adults (18+). We do not knowingly collect information from children under 16. If we discover we have inadvertently done so, we will delete it immediately.

📧 Contact Our Privacy Team

For any questions about this policy, to report a concern, or to exercise your rights:

📩 Email: privacy@clay-supply.com
📞 WhatsApp: +20 10 26311113
📍 Mail: Clay Supply, Old Cairo, New Fustat City, District 8, Building 30B, Cairo, Egypt

By using this website, you acknowledge that you have read and understood this Privacy Policy.