Privacy Policy

🔐 Our Commitment to Your Privacy

When you trust us with your personal information — whether you're a hobbyist potter, a studio owner, or a school purchasing in bulk — we take that responsibility seriously. This policy explains what data we collect, why we collect it, and how we keep it safe.

Last updated: June 2026

📋 What Information Do We Collect?

We collect only what's necessary to serve you better:

We never ask for sensitive data like national ID numbers, bank passwords, or health information.

🎯 How We Use Your Information

Every piece of information you provide serves a specific purpose. We use it to process your orders, communicate with you, improve our services, and provide customer support. Your information also helps us enhance your shopping experience and keep you informed about relevant products, offers, and updates.

🤝 Do We Share Your Data?

No – we never sell, rent, or trade your personal information to third parties.

However, to run our business, we work with trusted partners who process data on our behalf:

All partners sign data protection agreements and cannot use your information for their own purposes.

🛡️ How We Protect Your Data

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. Your data is handled securely and used only for legitimate business purposes.

In the unlikely event of a data breach, we will notify affected customers within 72 hours as required by law.

🍪 Cookies & Tracking

We use cookies to:

You can disable cookies in your browser settings, but some features (like cart persistence) may not work properly.

We do not use tracking pixels, fingerprinting, or cross-site tracking for advertising.

✍️ Your Rights

You have the right to access, update, or request the deletion of your personal information. You may also opt out of receiving promotional communications at any time. If you have any questions regarding your data, please contact us and we will be happy to assist you.

To exercise any of these rights, contact us via the Contact page with subject "Privacy Request". We will respond within 14 days.

👶 Children's Privacy

Our products and services are intended for adults (18+). We do not knowingly collect information from children under 16. If we discover we have inadvertently done so, we will delete it immediately.

📧 Contact Our Privacy Team

For any questions about this policy, to report a concern, or to exercise your rights:

📩 Email: privacy@clay-supply.com
📞 WhatsApp: +20 10 26311113
📍 Mail: Clay Supply, Old Cairo, New Fustat City, District 8, Building 30B, Cairo, Egypt

By using this website, you acknowledge that you have read and understood this Privacy Policy.